5. **What measures do you have in place to address customer dissatisfaction or complaints about the cleaning?
4. **How do you handle scheduling and cancellations, and is there a fee associated with rescheduling or canceling an appointment?
3. **What cleaning products and equipment do you use, and can I request eco-friendly or specific products be used in my home?
2. **How do you ensure the safety and trustworthiness of your cleaning staff, and what kind of training do they undergo?
**What types of cleaning services do you offer, and are there different levels of service available (e.g., standard cleaning, deep cleaning, move-in/move-out cleaning)?
5. **How do you handle scheduling and cancellations, and what is the process if I need to reschedule or cancel a cleaning appointment?
4. **Are your cleaning products and methods environmentally friendly, and do you offer options for using green or hypoallergenic products?
3. **What is your policy for handling any potential damages or breakages that occur during a cleaning appointment?
2. **How do you ensure the safety and security of my home and belongings while your team is cleaning?
**What services are included in your basic cleaning package, and are there any additional services available that I can add on?