- Understanding the scope of support offered for both software and hardware issues and whether on-site visits are available can be crucial for decision-making. 5. **Do you offer proactive monit...
- This helps set expectations about how quickly support requests are addressed and resolved. 4. **Can your IT support service help with both software and hardware issues, and do you offer on-si...
- It's important to understand the security measures in place to protect sensitive data during remote troubleshooting sessions. 3. **What is your response time for resolving IT issues reported ...
- This question helps clarify whether the service supports a wide array of devices, including smartphones, tablets, and possibly even laptops from multiple manufacturers. 2. **How do you ensure...
**What range of mobile devices does your IT support service cover?