5. **What kind of onboarding and training resources does the support service offer for new users to ensure they are able to effectively use their mobile technology and maximize its benefits?
4. **How does the Mobile IT support service ensure data security and protect sensitive information on mobile devices, especially in the case of lost or stolen devices?
3. **What are the pricing structures and available packages for Mobile IT support, and are there any additional fees for specific services or after-hours support?
2. **Does the service provide support for all mobile operating systems and devices, including older models, and how often are systems and software updated to remain current with new technology?
**What are the typical response and resolution times for issues reported to the Mobile IT support service, and are there different tiers of service available?
5. **Can your Mobile IT support service integrate with existing IT infrastructure and systems, and is there support available for multiple platforms and operating systems?
4. **How do you ensure data security and confidentiality when providing Mobile IT support, especially if sensitive information is accessed during troubleshooting?
