What are your service rates and do you offer any diagnostic fee that is deductible from repair costs?
Can you provide a timeline for how long the typical repair process takes and if you offer any expedited services?
Are your technicians certified, and what kind of training or qualifications do they have for handling hardware and software issues?
Do you offer any warranties or guarantees on the repairs performed, and if so, what do they cover?
What is your process for data protection and privacy during the repair process, and how do you ensure data safety for your customers?
**What types of computer issues do you specialize in fixing?
- This question helps determine if the service can address your specific problem, whether it's hardware-related, software, or both. 2. **What are your service rates and do you offer estimates b...
- Understanding their pricing structure and whether they provide upfront estimates can help you avoid unexpected costs. 3. **How long does the typical repair process take?
- It’s important to know the expected time frame for a repair, especially if you rely heavily on your computer for work or personal use. 4. **Do you provide any warranty or guarantee on your re...
- Knowing whether they stand behind their work with a warranty can give you peace of mind about the quality and reliability of the repair. 5. **What is your protocol for data protection and pri...