**What is the diagnostic process and fee?
- How does your service assess the problems with a computer, and is there a cost associated with the initial diagnosis?
**What types of computers and operating systems do you specialize in?
- Do you repair desktops, laptops, both PCs and Macs, and what are the specific operating systems (e.g., Windows, macOS, Linux) you support?
**What are your repair timeframes?
What types of computer repair services do you offer, and are there specific brands or models you specialize in?
What is the typical turnaround time for repairs, and do you offer any express or emergency repair options?
Are your technicians certified, and do they have experience with the latest technologies and software?
Do you offer diagnostic services to determine the issue before proceeding with repairs, and is there a fee for this service if I choose not to proceed with the repair?
What kind of warranty or guarantee do you provide on your repair services and parts used?