5. **What role does artificial intelligence (AI) play in enhancing live chat support, and how can businesses balance AI-driven interactions with human touch?
2. **How can a company effectively train its customer service representatives to handle inquiries via live chat to ensure a positive customer experience?
- This question covers the scope of ongoing support and how responsive they are to future needs.
5. **Can you provide references or case studies from previous clients who have used your softwar...
- Understanding the security measures in remote services is crucial, especially when sensitive data is involved.
4. **What kind of post-installation support and maintenance do you provide in ca...
- This helps to assess the provider’s methodology and attention to detail during the installation process.
3. **Do you offer remote installation services, and if so, how do you ensure security ...
- This question aims to understand the range and specialization of software installation services offered.
2. **What is your typical process for installing software on client devices, and how d...
