What is your process for tracking and resolving support tickets, and how do you measure customer satisfaction with your Office support services?
Are there any training or resources provided as part of your Office support services to help staff improve their efficiency with Office applications?
How does your team handle data security and confidentiality when accessing sensitive information in Office support scenarios?
Can you provide details on your response time and availability for Office support services, including after-hours and weekend support?
What types of software applications and tools are supported by your Office support services, and are there any additional costs for specific software assistance?
How can Office support services help with data recovery and backup for Office documents in the event of accidental deletion or system crashes?
What are the different levels of support available (e.g., free, premium, enterprise) for Office users, and what do they include?
Are there Office support options available for businesses with large teams to ensure smooth deployment and user training?
How can Office support services assist with troubleshooting issues related to specific Office applications like Word, Excel, or Outlook?
What types of technical support services are available for Microsoft Office users, and how can they be accessed?