- SLAs can give you assurance about the reliability and timeliness of their support. 5. **Can you assist with mobile device management (MDM) and what platforms do you support?
- Security is crucial for protecting sensitive data, so it's important to know what safeguards are in place. 4. **Do you offer service level agreements (SLAs), and what is your typical response...
- This informs you about how quickly and effectively they can resolve your issues without needing to be on-site. 3. **What security measures do you implement to protect data on mobile devices?
- This helps understand if they can support all the devices you use, such as iOS, Android, Windows, etc. 2. **How does your remote troubleshooting and assistance process work for mobile issues?
**What types of mobile devices and operating systems does your IT support service cover?
- Ensuring that there are robust security protocols to protect data and privacy during troubleshooting and support sessions is crucial, especially when dealing with mobile devices that often con...
- Understanding the modes of assistance available (whether they can resolve issues remotely or need to visit your location) can help in assessing their flexibility and efficiency. 4. **What sec...
- Knowing when the support team is available and how quickly they can respond to issues can help gauge the reliability and suitability of the service for your needs. 3. **Do you offer remote su...
- It's important to understand the range of mobile devices (smartphones, tablets, etc.) and operating systems (iOS, Android, etc.) that the IT support service can assist with. 2. **What are you...
**What types of devices and operating systems do you support?