What are the key skills and qualities that make for an effective customer service phone operator?
How do customer service phone operators handle difficult or irate customers to ensure a positive outcome?
What types of software or technology do customer service phone operators typically use to manage inquiries and feedback?
How do customer service phone operators measure success, and what metrics are typically used to evaluate their performance?
What are some common challenges faced by customer service phone operators, and what strategies can be employed to overcome them?
