Happy Sunday, service leaders and innovators! As we gear up for a new week, it’s also the perfect moment to take a long view — to ask: What will “servicing” look like in 2026 and beyond — and how...
How Servicing Is Becoming a Platform
After-sales service has always been a critical part of customer satisfaction—but in 2025, it’s undergoing a digital transformation. What used to be manua...
