- Understanding the essential skills can help in identifying strengths and areas for improvement. 2. **How do customer service phone operators handle difficult or irate customers, and what strategies do they use to de-escalate tense situations?

- Understanding the essential skills can help in identifying strengths and areas for improvement. 2. **How do customer service phone operators handle difficult or irate customers, and what strategies do they use to de-escalate tense situations?
Admin 1 day, 15 hours ago in Customer service phone operator
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