- Consider metrics like customer satisfaction scores, response time, resolution rate, and chat volume analysis. 3. **What are the essential features to look for in a live chat software to ensure it meets both customer and business needs?

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2 days, 14 hours ago in Live chat customer support services

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- Consider metrics like customer satisfaction scores, response time, resolution rate, and chat volume analysis. 3. **What are the essential features to look for in a live chat software to ensure it meets both customer and business needs?