Most organisations celebrate go-live.
The emails go out.
The dashboards turn on.
Leadership calls it a success.
But what really happens the day after system implementation?
In this episode of The Day After series by Servicingpedia, we explore the hidden phase most organisations overlook — the behavioural shifts, subtle inefficiencies, cultural resistance, and compounding operational friction that quietly determine whether a system truly delivers ROI.
Because system implementation doesn’t fail at launch.
It succeeds — or struggles — in the weeks and months that follow.
Inside this video, we cover:
✔️ Why go-live day creates a false sense of success
✔️ The invisible behavioural changes that impact service delivery
✔️ How minor inefficiencies compound over time
✔️ Why support tickets and SLAs start drifting months later
✔️ The cognitive biases that prevent early correction
✔️ What experienced service leaders monitor post-implementation
✔️ How to plan for stabilization, not just deployment
If you work in:
• Service operations
• Compliance & governance
• Outsourcing & managed services
• Digital transformation
• Process optimisation
• Enterprise software implementation
This episode will change how you frame success.
Because in servicing, technology doesn’t fail first — alignment does.
About Servicingpedia
Servicingpedia explores how service industries actually function behind the scenes — from system implementations and outsourcing decisions to compliance structures and operational governance.
We break down the invisible mechanics that define real service performance.
Subscribe for deep insights into:
Digital transformation
Operational risk
Governance strategy
Service lifecycle management
Post-implementation optimisation
Explore More on Servicingpedia
If this video helped clarify how services really work, there’s much more to explore.
Visit Servicingpedia
Learn what services do, how they operate, and why they matter across industries — explained in clear, practical language for professionals and the curious alike.
https://servicingpedia.com/
Explore the Servicingpedia Vault
Books, guides, and curated resources designed to deepen your understanding of servicing models, operations, and best practices.
https://servicingpedia.com/shop/
New content is added regularly — explore, learn, and see services from a clearer perspective.
The emails go out.
The dashboards turn on.
Leadership calls it a success.
But what really happens the day after system implementation?
In this episode of The Day After series by Servicingpedia, we explore the hidden phase most organisations overlook — the behavioural shifts, subtle inefficiencies, cultural resistance, and compounding operational friction that quietly determine whether a system truly delivers ROI.
Because system implementation doesn’t fail at launch.
It succeeds — or struggles — in the weeks and months that follow.
Inside this video, we cover:
✔️ Why go-live day creates a false sense of success
✔️ The invisible behavioural changes that impact service delivery
✔️ How minor inefficiencies compound over time
✔️ Why support tickets and SLAs start drifting months later
✔️ The cognitive biases that prevent early correction
✔️ What experienced service leaders monitor post-implementation
✔️ How to plan for stabilization, not just deployment
If you work in:
• Service operations
• Compliance & governance
• Outsourcing & managed services
• Digital transformation
• Process optimisation
• Enterprise software implementation
This episode will change how you frame success.
Because in servicing, technology doesn’t fail first — alignment does.
About Servicingpedia
Servicingpedia explores how service industries actually function behind the scenes — from system implementations and outsourcing decisions to compliance structures and operational governance.
We break down the invisible mechanics that define real service performance.
Subscribe for deep insights into:
Digital transformation
Operational risk
Governance strategy
Service lifecycle management
Post-implementation optimisation
Explore More on Servicingpedia
If this video helped clarify how services really work, there’s much more to explore.
Visit Servicingpedia
Learn what services do, how they operate, and why they matter across industries — explained in clear, practical language for professionals and the curious alike.
https://servicingpedia.com/
Explore the Servicingpedia Vault
Books, guides, and curated resources designed to deepen your understanding of servicing models, operations, and best practices.
https://servicingpedia.com/shop/
New content is added regularly — explore, learn, and see services from a clearer perspective.