5. **What key performance indicators (KPIs) should businesses track to evaluate the success of their live chat customer support, and how can these metrics inform improvements in service delivery?

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on January 10 2025 at 05:14 AM in Live chat customer support services

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5. **What key performance indicators (KPIs) should businesses track to evaluate the success of their live chat customer support, and how can these metrics inform improvements in service delivery?