- Metrics such as call handling time, customer satisfaction score, first-call resolution rate, and number of calls handled could be discussed. 5. **What training methods are commonly used to ensure phone operators are well-prepared for their roles?

- Metrics such as call handling time, customer satisfaction score, first-call resolution rate, and number of calls handled could be discussed. 5. **What training methods are commonly used to ensure phone operators are well-prepared for their roles?
Admin 17 hours, 23 minutes ago in Customer service phone operator
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