- Learn about their guarantee or refund policies, including conditions under which a replacement is provided, and any time frames involved. 4. **How does the agency match families with nannies or au pairs to ensure a good fit?

- Learn about their guarantee or refund policies, including conditions under which a replacement is provided, and any time frames involved. 4. **How does the agency match families with nannies or au pairs to ensure a good fit?
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